Refund policy
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.
Due to the hygienic nature of swimwear, Donna Di Luxury Swimwear does not offer refunds or product exchanges.
Return Conditions
To be eligible for store credit:
- The swimwear must be unworn, unused, and in its original condition.
- All original labels and tags must remain attached.
- The hygienic protection/seal must be completely intact and must not have been removed, altered, or damaged.
- The item must be returned in its original Donna Di Luxury Swimwear pouch and packaging, in the same condition in which it was received.
• Items showing any signs of wear, washing, perfume, deodorant, makeup, stains, damage, or alteration will not be accepted.
To start a return, you can contact us at support@donnadiluxuryswimwear.com . If your return is accepted, we'll provide you with return instructions and the address to send your package to.
Return Shipping
All return shipping costs are the responsibility of the customer. Donna Di Luxury Swimwear does not cover or reimburse return delivery charges.
We strongly recommend using a tracked shipping service, as Donna Di Luxury Swimwear cannot be held responsible for returned parcels that are lost or damaged in transit.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
If you wish to return an eligible item, the return will be processed exclusively as store credit, provided that all return conditions below are met.
will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Store Credit
Once your returned swimwear has been received and inspected by our team and confirmed to meet all return conditions, you will receive a Donna Di Luxury Swimwear voucher/store credit equal to the amount paid for the returned item.
The voucher can be used toward a future purchase exclusively on the Donna Di Luxury Swimwear website.
Store Credit Processing Time
Once your returned item has been received and inspected by Donna Di Luxury, and provided that it meets all return conditions, your store credit will be issued within 3 business days.
Please note that Donna Di Luxury does not provide monetary refunds to the original payment method. Approved returns are compensated exclusively in the form of store credit for the eligible purchase value, which may be used toward a future purchase on our website.
All returns remain subject to inspection and applicable consumer protection laws.